Processing & Dispatch
Orders are prepared and packed with care. Update this section with your confirmed processing schedule, including any differences for weekends, holidays, or made-to-order items.
Customer Care
Shipping & Returns
Helpful information about receiving, reviewing, and returning your Barakeh order.
Order processing
Confirmed during fulfilment
Delivery timing
48–72 hours. For urgent requests, please send us a DM.
Returns
Due to the nature of our products, returns require prior approval.
From Us to You
Shipping Information
Delivery options, timing, and costs may vary by destination and order size.
Delivery Rates & Timing
Available delivery methods, estimated timing, and charges are shown at checkout based on the destination and order.
International Orders
International availability may vary. Customers are responsible for any applicable duties, taxes, or import charges unless stated otherwise at checkout.
Order Tracking
When tracking is available, details will be sent by email after dispatch. Contact customer care if you need help locating an order.
Made with Care
Returns & Exchanges
Please review your order promptly and keep all original packaging until you are happy with your purchase.
Return Eligibility
Eligible items should be unused, undamaged, and in their original packaging. Add your confirmed return-request window before publishing this policy.
Items That Cannot Be Returned
Personalized, perishable, opened hygiene-sensitive, final-sale, or otherwise excluded items may not be returnable. Adjust this list to match your catalogue and applicable requirements.
Refunds
Approved refunds are issued after the returned item is received and inspected. Processing time may vary by payment provider.
Return Delivery Costs
State here who is responsible for return delivery costs, including the approach for damaged, defective, or incorrect items.
Simple Steps
How to Request a Return
Contact our support team before sending any item back so we can guide you through the process.
Contact customer care
Send your order number, the item concerned, and the reason for your request.
Wait for return instructions
Our team will confirm eligibility and provide the correct return address and instructions.
Pack the item securely
Use the original packaging where possible and follow the delivery guidance provided by our team.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us promptly with your order number and clear photographs of the item and packaging.
Need help with an order?
Our customer care team is ready to help with delivery questions and return requests.